• Meeting time is 10 minutes before departure. Please be on time for departure, missed departures are not refundable

• Make sure your travel insurance covers missed/cancelled/delayed flights or boats, sickness and other unforeseen circumstances that may lead to missing the tour

• Remember for your own comfort to bring waterproof shoes and opportune clothing. We are at your service if you need suggestions on this matter.

NO-SHOWS OR MISSED TOURS

If you or your party miss a tour, if you arrive after the announced departure time, if you arrive the wrong date, if you arrive at the wrong departure point or for any other reason you do not show up to join the tour, we will offer 0% refunds. We will do our best to identify ourselves to guests waiting for the tour in the place accorded, however it’s solely your responsibility to identify yourself to our staff or agent before respective tour departure.
In case you miss the departure time, you are responsible for any costs occurred for acquiring transportation to and from the activity. In case you want to reach the activity venue by your self, we offer no refund, neither price variation/discounts. All lost payments or extra costs on the guests are non-refundable. We kindly ask you to check the booking confirmation details before your tour, and for further questions you can reach our support team at naturebowgame@gmail.com minimum 48 hours before the tour departure.
 

IN CASE OF ILLNESS OR OTHER MEDICAL CONDITIONS

Please note that we offer no reimbursement, no refunds for illness or other medical conditions that may result in you or your party not being able to participate in an activity. For cancellation and refunds we refer to our standard cancellation and refund policies. If you need to cancel your tour due to illness or other medical conditions outside the time-frame of our official cancellation policy (24 hours) we ask you to contact your personal travel insurance.

Any cancellation 48 hours or less for individual bookings before departure time is not refundable. The cancellation deadline includes failure to attend the activity due to any circumstance not directly caused/decided by Nature Bow Game. We strongly recommend having a travel insurance that will cover your expenses in these cases.
To cancel your booking or for any question, please contact naturebowgame@gmail.com. All cancellations must be sent on e-mail.
 

BAD WEATHER

Nature Bow Game reserves the right to cancel the activity at any point for safety reasons or if the activity cannot be completed due to natural causes such as excessive presence of snow, wind, or extreme bad weather. In this event you will be offered a 100% refund; no other compensations can be issued for cancelled tours. Note that rain is almost never considered by the staff sufficient reason to cancel an activity, though: the company own some rain clothes to borrow the participants in case of rain.
 

INJURIES AND DAMAGES

You and your party partake in any Company’s activity entirely at your own risk and responsibility. You are considered to be aware of the intrinsic risks in joining the activity and transportation, and in its consideration you understand and agree that neither the owner nor any collaborator connected with the Company are in any case to be considered liable for the result of your or other’s participation and behaviour. The Company, its owner and its collaborators are not to be considered responsible from any outcomes from any activity and transportation, which may include but are not limited to, personal injury or property damage, and loss of property.

CODE OF CONDUCT AND RULES

For the participants own security and the correct development of the activity, mandatory rules shall be given before and during the activity, rules and orders to which you will have to immediately comply. Serious misbehaviour, violation and non-compliance to given rules and orders may result in different grade of sanctioning finally and solely arbitrated by the Company’s authorised representative, and may concern charges for damages to the Company property, immediate expulsion from the activity without any refund, or/and in worse cases complaint to the State Police. A mandatory liability disclaimer about this topic will have to be signed before the tour. In any case, we underline that we have zero tolerance towards any behaviour that could in anyway endanger any other participant.

 

Nature Bow Game is the recipient for any complaints or grievances regarding the purchased activities or products. If the activity or product is supplied by a third party, any settlement of the complaint will be processed only in communication with the supplier.

phone: +47 95184291

Mail: naturebowgame@gmail.com

Web: naturebowgame.com

Facebook: https://www.facebook.com/naturebowgame/

Address: Dramsvegen, 129, 9010 Tromsø, Norway.

DATA PROTECTION

By booking with us you are obliged to provide certain information to allow us to process your booking, no information will be requested without specific reason.

Nature Bow Game will not sell or otherwise market your data to third parties. Transfers of data to government institutions and authorities is done only within the scope of mandatory national legal requirements. Our employees and partners are obligated by us to maintain secrecy and to comply with legal data protection regulations.

You have the right at any time to receive information free of charge about your personal data stored with us. If your data is stored incorrectly or wrongly by us, we will gladly correct, block or delete it. Please inform us of any changes to your data immediately.

Please direct requests for information, questions, complaints or suggestions to naturebowgame@gmail.com

Those rules are made to offer you the best possible experience, and for your safety.