Meeting time is 10 minutes before departure. Please be on time for departure. Missed departures are not refundable.
Make sure your travel insurance covers missed/cancelled/delayed flights or boats, sickness and other unforeseen circumstances that may lead to missing the tour.
Remember for your own comfort to bring waterproof shoes and adequate clothing. We are at your service if you need suggestions on this matter.
NO-SHOWS OR MISSED TOURS
If you or your party miss a tour, if you arrive after the announced departure time, if you arrive on the wrong date, if you arrive at the wrong departure point or for any other reason you do not show up to join the tour, we will offer 0% refunds. We will do our best to identify ourselves to guests waiting for the tour in the place specified, however it’s solely your responsibility to identify yourself to our staff or agent before the respective tour departure.
In case you miss the departure time, you are responsible for any costs incurred for acquiring transportation to and from the activity. In case you want to reach the activity venue by yourself, we offer no refund, neither price variation/discounts. All lost payments or extra costs to the guests are non-refundable. We kindly ask you to check the booking confirmation details before your tour, and for further questions you can reach our support team at firstname.lastname@example.org at a minimum 48 hours before the tour departure.
IN CASE OF ILLNESS OR OTHER MEDICAL CONDITIONS
Please note that we offer no reimbursement, no refunds for illness or other medical conditions that may result in you or your party not being able to participate in an activity. For cancellation and refunds we refer to our standard cancellation and refund policies. If you need to cancel your tour due to illness or other medical conditions outside the time-frame of our official cancellation policy (24 hours) we ask you to contact your personal travel insurance provider.
Any cancellation for individual bookings at 48 hours or less before the departure time is not refundable. The cancellation deadline includes failure to attend the activity due to any circumstance not directly caused/decided by Nature Bow Game. We strongly recommend having a travel insurance that will cover your expenses in these cases.
To cancel your booking, or for any question please contact email@example.com. All cancellations must be sent by e-mail.
Nature Bow Game reserves the right to cancel the activity at any point for safety reasons or if the activity cannot be completed due to natural causes such as presence of excessive snow, wind, or extreme bad weather. In this event you will be offered a 100% refund; no other compensations can be issued for cancelled tours. Note that rain is almost never considered a sufficient reason by the staff to cancel an activity, though: the company owns some rain clothes to loan the participants in case of rain.
INJURIES AND DAMAGES
You and your party partake in any of the Company’s activity entirely at your own risk and responsibility. You are considered to be aware of the intrinsic risks in joining the activity and transportation, and in this consideration you understand and agree that neither the owner nor any collaborator connected with the Company are in any way considered liable for the result of your or others' participation and behaviour. The Company, its owner and its collaborators are not to be considered responsible for any outcomes from any activity and transportation, which may include but are not limited to, personal injury or property damage, and loss of property.
CODE OF CONDUCT AND RULES
For the participant's own security and the correct development of the activity, mandatory rules shall be given before and during the activity - rules and orders to which you will have to immediately comply. Serious misbehaviour, violation to, and non-compliance of given rules and orders may result in different grades of sanctioning finally and solely arbitrated by the Company’s authorised representative, and may concern charges for damages to the Company property, immediate expulsion from the activity without any refund, and/or in worse cases complaint to the State Police. A mandatory liability disclaimer about this topic will have to be signed before the tour. In any case, we underline that we have zero tolerance towards any behaviour that could in any way endanger another participant.
Nature Bow Game is the recipient for any complaints or grievances regarding the purchased activities or products. If the activity or product is supplied by a third party, any settlement of the complaint will be processed only in communication with the supplier.
phone: +47 95184291
Address: Dramsvegen, 129, 9010 Tromsø, Norway.
By booking with us you are obliged to provide certain information to allow us to process your booking. No information will be requested without specific reason.
Nature Bow Game will not sell or otherwise market your data to third parties. Transfers of data to government institutions and authorities is done only within the scope of mandatory national legal requirements. Our employees and partners are obligated by us to maintain confidentiality and to comply with legal data protection regulations.
You have the right at any time to receive information free of charge about your personal data stored with us. If your data is stored incorrectly or wrongly by us, we will gladly correct, block or delete it. Please inform us of any changes to your data immediately.
Please direct requests for information, questions, complaints or suggestions to firstname.lastname@example.org
These rules are designed for your safety, and to offer you the best possible experience.
Remember to bring waterproof shoes.
The meeting point is in front of Polaria, in Hjalmar Johansens gate 14, 9007 Tromsø, (69°38'38.6"N 18°56'53.9"E - 69.644058, 18.948306)
It is very close to the city centre, and Polaria is a well known touristic place, and and important landmark on any city map.